How can we help?

Refresh Subscription and credits after Mollie confirms payment. Do not purchase again. Send your payment reference to support if the balance is missing.

Returning from checkout does not confirm payment. Check your subscription and contact us with the payment reference if activation remains unresolved.

Open Subscription and credits and select Manage subscription. Confirmed cancellation stops renewal. Access remains until the recorded paid period ends; purchased credits remain separate.

Contact [email protected] with the payment reference, date and issue. Do not send full card or bank details. A support message is not confirmation of a refund.

Check your wardrobe on Vinted. Record the result on the listing in VintedManager. Do not reuse an old publishing page.

Only start again after checking whether the item is already online and closing the previous attempt. Releasing a draft does not delete an item from Vinted.

AI can make mistakes. Edit the title, description, price and item details before continuing to Vinted. Check luxury items yourself; an AI estimate is not proof of authenticity.

Sign in to Vinted in the same browser. Open the Chrome extension, sync and refresh VintedManager. Do not share cookies with support.

Open Connect Vinted for the Chrome Web Store link and installation help. Choose Add to Chrome, then refresh VintedManager. Chrome updates the Store version automatically.

Check that the saved search is active, its filters are correct and browser notifications are allowed. Scan frequency and AI usage depend on your plan and credits.

Use Forgot password on the login page and check spam. Wait if attempts are temporarily limited. If you cannot access your email, contact support.

Open Account and use Delete account, confirming with your password. If recurring billing cannot safely be stopped, your account remains and you receive an explanation. Request a data copy through the privacy contact before deletion.